Since 2008
Much to the delight of our co-founders, their passion intersected with an opportunity to start Velosure a specialist bicycle insurance company. Since then our team continues to work tirelessly to get more people cycling, and to keep them cycling.
The vital parts that keep us rolling
You build a bike by combining different components. It’s no good having carbon fibre power meter pedals if you haven’t got a rear wheel, after all. These are the key components in our machine of awesome customer service and insurance.
What makes us unique
We are a bunch of cycling nuts who strive to ensure our policyholders receive the best possible service. We believe everything to do with your bike insurance is personal, from helping you to set yourself up with the right option, to making sure that your claim is dealt with in a professional, friendly and speedy manner.
Meet some of the team
Kieran
Always there to lend a helping hand, and meticulous in his work ethic, Kieran will guide you through a claims process as efficiently and professionally as possible.
Hennie
A great understanding of bicycles and experience within the industry, makes Hennie a valuable member of our skilled claims team.
Danell
Part of our customer service team, Danell is ready to see to your every need. Bringing with her years of customer experience in a high pressured environment, she is sure to get your insurance queries covered.
Jess
You know that you have been fully briefed on the Velosure product once Jess has walked you through the details. Easy flowing conversations that provide detail and clarity to our customers is what its about.
Melanie
We love how Melanie is able to combine her legendary admin skills to make sales happen. She can remember her customers and bikes long after the new bike gloss has worn off.
Etienne
A love for all the finer details, Etienne will share in your enthusiasm, especially when discussing insurance on your newly purchased, custom bike. A great sense of humour makes him an important part of our dynamic customer service team.
Julie
Julie is our customer service and claims expert, who makes sure that all of our customers receive exceptional service every time. She has experience across functions that include Sales, Claims and Customer Service.
Danielle
Dani as she is affectionately known brings energy and passion to her Sales and Customer Service Team. She’s everyone’s biggest supporter and you can always count on her to drive backup on a group ride or if you need company on a quick lunch time spin.
