Just exactly who do you think you are?

Us? Scholars maintain the most reasonable description of who we are might be "a group of enthusiastic cyclists who happen to work in insurance".

Mountain biker jumper
Authorised Representative of
— a trusted insurer who has insured the assets of over 1 million Australian customers.

The vital parts that keep us rolling

You build a bike by combining different components. It’s no good having carbon fibre power meter pedals if you haven’t got a rear wheel, after all. These are the key components in our machine of awesome customer service and insurance.

What makes us unique

We are a bunch of cycling nuts who strive to ensure our policyholders receive the best possible service. We believe everything to do with your bike insurance is personal, from helping you to set yourself up with the right option, to making sure that your claim is dealt with in a professional, friendly and speedy manner.

Meet some of the team

Michael

Michael

Michael uses the experience gained in the hospitality industry to carve our great customer experiences. He makes sure that every customer feels right at home with Velosure.

Jess

Jess

You know that you have been fully briefed on the Velosure product once Jess has walked you through the details. Easy flowing conversations that provide detail and clarity to our customers is what its about.

Tanzin

Tanzin

When it comes to customer service Tanzin has you covered, she loves structure support and positive outcomes for our customers.

Paul

Paul

Paul cut his teeth in the Customer Service team prior to joining our Claims team. Paul has a keen eye for detail and this reflects in all his claims and customer interactions.

Melanie

Melanie

We love how Melanie is able to combine her legendary admin skills to make sales happen. She can remember her customers and bikes long after the new bike gloss has worn off.

Ettiene

Ettiene

Part of our dynamic sales team. Etienne loves helping our customers understand their cover with his colourful stories.

Julie

Julie

Julie is our customer service and claims expert, who makes sure that all of our customers receive exceptional service every time. She has experience across functions that include Sales, Claims and Customer Service.

Chloe

Chloe

Chloe, is an accomplished cyclist on and off-road. Her enthusiasm and passion for cycling make her a valuable addition to the team.

Stuart

Stuart

Stu is the man we call for all the complicated and technical claims. With professional cycling background, he brings a wealth of cycling knowledge. Stu leads the Claims Team from the front of the peloton.

Danielle

Danielle

Dani as she is affectionately known brings energy and passion to her Sales and Customer Service Team. She’s everyone’s biggest supporter and you can always count on her to drive backup on a group ride or if you need company on a quick lunch time spin.

Velo Blog

Exploring the heart of Australian cycling with inspiring local stories, practical tips, and comprehensive guides.
Two road cyclists on track bicycles admiring the sunrise

Why you should have specialist bicycle cover

You’ve got Home & Content insurance and Car Insurance, but do you really need to insure your bicycle too?
January 22, 2024
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How to Use Exercise to Look After your Mental Health

Discover the psychological consequences and the positive effects of exercise on mental well-being. Learn about exercise options like running, yoga, and cycling, along with safety tips for cyclists in the city.
September 16, 2021
5 min read
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Stick to your cycling goals this summer

December is over, and it’s time to get back into the swing of things. It’s very easy to forget your goals as life gets busy, but not to worry. We’re here to help with these tips on sticking to your goals. 
January 11, 2024
5 min read
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5 ways to balance family and fitness this festive season

Are you worried about fitting your cycling training in between the numerous family lunches, beach days and babysitting? We’ve got your back with these tips on how to balance it all.
December 4, 2023
5 min read
Image showing a black and blue road bike

5 Reasons to insure your bike

Playing a game of “Should I? Shouldn’t I?” when insuring your bicycle? We give you five reasons why you should have bicycle insurance.
November 27, 2023
5 min read
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Queensland Bike stores you should visit

Home to a beautiful coastline that includes the beautiful Gold Coast, Sunshine Coast, Barrier Reef and, amazing riding routes and some of the country’s best shops, Queensland is the place to be if you’re a cyclist. Here are some of our favourite Queensland bike stores.
November 21, 2023
5 min read

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Call us 1300 83 5678 & +61 2 8074 7800

Open 8:30am - 19:00 (AEST)