Just exactly who do you think you are?

Us? Scholars maintain the most reasonable description of who we are might be "a group of enthusiastic cyclists who happen to work in insurance".

Mountain biker jumper
Authorised Representative of
— a trusted insurer who has insured the assets of over 1 million Australian customers.

The vital parts that keep us rolling

You build a bike by combining different components. It’s no good having carbon fibre power meter pedals if you haven’t got a rear wheel, after all. These are the key components in our machine of awesome customer service and insurance.

What makes us unique

We are a bunch of cycling nuts who strive to ensure our policyholders receive the best possible service. We believe everything to do with your bike insurance is personal, from helping you to set yourself up with the right option, to making sure that your claim is dealt with in a professional, friendly and speedy manner.

Meet some of the team

Michael

Michael

Michael uses the experience gained in the hospitality industry to carve our great customer experiences. He makes sure that every customer feels right at home with Velosure.

Jess

Jess

You know that you have been fully briefed on the Velosure product once Jess has walked you through the details. Easy flowing conversations that provide detail and clarity to our customers is what its about.

Tanzin

Tanzin

When it comes to customer service Tanzin has you covered, she loves structure support and positive outcomes for our customers.

Paul

Paul

Paul cut his teeth in the Customer Service team prior to joining our Claims team. Paul has a keen eye for detail and this reflects in all his claims and customer interactions.

Melanie

Melanie

We love how Melanie is able to combine her legendary admin skills to make sales happen. She can remember her customers and bikes long after the new bike gloss has worn off.

Ettiene

Ettiene

Part of our dynamic sales team. Etienne loves helping our customers understand their cover with his colourful stories.

Julie

Julie

Julie is our customer service and claims expert, who makes sure that all of our customers receive exceptional service every time. She has experience across functions that include Sales, Claims and Customer Service.

Chloe

Chloe

Chloe, is an accomplished cyclist on and off-road. Her enthusiasm and passion for cycling make her a valuable addition to the team.

Stuart

Stuart

Stu is the man we call for all the complicated and technical claims. With professional cycling background, he brings a wealth of cycling knowledge. Stu leads the Claims Team from the front of the peloton.

Danielle

Danielle

Dani as she is affectionately known brings energy and passion to her Sales and Customer Service Team. She’s everyone’s biggest supporter and you can always count on her to drive backup on a group ride or if you need company on a quick lunch time spin.

Velo Blog

Exploring the heart of Australian cycling with inspiring local stories, practical tips, and comprehensive guides.
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Call us 1300 83 5678 & +61 2 8074 7800

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