Since 2008
Much to the delight of our co-founders, their passion intersected with an opportunity to start Velosure a specialist bicycle insurance company. Since then our team continues to work tirelessly to get more people cycling, and to keep them cycling.
The vital parts that keep us rolling
You build a bike by combining different components. It’s no good having carbon fibre power meter pedals if you haven’t got a rear wheel, after all. These are the key components in our machine of awesome customer service and insurance.
What makes us unique
We are a bunch of cycling nuts who strive to ensure our policyholders receive the best possible service. We believe everything to do with your bike insurance is personal, from helping you to set yourself up with the right option, to making sure that your claim is dealt with in a professional, friendly and speedy manner.
Meet some of the team
Henry
Always excited to discuss the ' whose who ' on the World tour cycling scene, combined with a keen eye for detail and how systems work, make a recipe for great operational support. Henry is the man who keeps the clock ticking behind the scenes at Velosure.
Christian
The team player with the energy that keeps our team going strong - Eager to see you back on your bicycle, Christian will be sure to guide you through the claims experience as promptly as possible.
Stefan
Proactive and willing to adapt to changes, Stefan has experience across functions that include sales, customer service and now claims. Bound to deliver exceptional and efficient service every time.
Reinhard
Technical talk is his forte. Clear and concise with his claims handling skills, and years of experience in the technical environment, Reinhardt is always willing to have those bicycle conversations to find a solution to your questions.
Kieran
No newbie to the racing and cycling scene, a meticulous senior claims agent who understands what it takes to be the best- Kieran is on top of the changes in the industry and will be sure to see to all your technical queries as efficiently as possible.
Danell
Got updates and changes for your insurance policy and want these done promptly? Danell is your go to girl! Thorough and reliable, with extensive experience in a customer service environment, she will be sure to attend to your insurance needs in no time.
Melanie
Your 'get the service with a smile ' team member - Mel brings with her experience in the customer service team, great knowledge and a good conversation over the benefits of our insurance product. Your peace of mind while riding is just as important to her, as it would be to you.
Etienne
We understand how exciting New bike day can be. How important it is to cover all your custom parts. That your Garmin listed as an additional accessory, is just as important for the ride. With his passion for the finer details and enthusiasm to share, he is an important part of our Customer service team.
