I was so impressed with the overall claims process but above all it was the service of received from Kieran, the agent assisting with my claim, that blew me away. He was so easy to talk to, knowledgeable (answering all of my naive questions), understanding of the situation, attentive and supportive throughout the process - thank you!

Velosure have been fantastic, Melanie was really helpful (& patient) when we were looking into the insurance cover for my hubby’s new bike. Unfortunately we then had to make a claim, less than a month later...once again, they were brilliant, Chloe made everything so easy for us. Thanks Velosure 🙌🤩

I have now insured my third bike with Velosure and I've been nothing but impressed with the service. The customer service has been great! I unfortunately had to make a claim after an altercation with an off lead dog, where the frame was broken, the claiming process with great! With my recent policy purchase, Jessica was brilliant, finding options for me to save money and get the best value! Highly recommended.

I had what I thought was an issue with my carbon rims after hitting a massive pot hole on an early morning ride and submitted a claim to Velosure. Stuart at Velosure requested a frame assesment due to the impact, which exposed significant issues as a result of the contact, and ultimately required a full "like for like" bike replacement, which Velosure came to the party with. They were always up front and honest in their dealings and at no point did I feel they were trying to pull the wool over my eyes. I have recommend them to all my riding buddies and cannot recommend them highly enough to anyone who loves their bike.

I have been dealing with Kieran & got fantastic real customer service. Great company, would highly recommend insuring your bike with Velosure.

Have always found them to be an excellent company to deal, they know bikes and it shows

Dominic from Velosure was extremely helpful. He went out of his way to organise an approved lock for my bike. Which he expressed posted to me. I would highly recommend them. Excellent customer service.

A great service for anyone wanting to get their bike insured. Easy and quick to setup. Jessica helped me a heap with my policy setup.

Had a great experience with them. They were very cooperative. I hope to get best service from them in the future.

Great service. Quick and helpful claims process. Thanks for getting me back on my bike quicker!

Extremely quick and efficient service. Value for money products. Michael Cronje was great!

Signing up with Velosure has been an incredibly easy and prompt experience. The staff including Etitenne have been extremely helpful, and easy to contact via both phone and email.

Dominic from Velosure was always available, quick to respond and really helpful for my claim. It was processed quickly, included regular updates, and being able to talk with someone who is also passionate about riding bikes meant we were on the same page, thanks again.

Could not ask for more from an insurance company. From start to finish they concluded my total loss claim by making a full payout. Communication is good and always contactable.

I have recently taken out insurance for my new Orbea Orca road bike with Velosure. I spoke with Melanie on several occasions about the cover to make sure I was getting the cover I was looking for. Melanie was great she was able to explain the cover very clearly & was extremely helpful. Thank you Melanie I will recommend you to my mates every time.

I had the premium ebike insurance with Velosure for around 2 years from the time I purchased my new bike as they have a new for old policy if you maintain the policy without a break. My ebike was vandalised and lost parts in a bicycle cage believe or not 😳 I called Velosure after the police and I had an amazing kind friendly case manager from South Africa he made me feel at ease and stepped me through the process. Nothing was to much trouble for him he is certainly an asset to Velosure. My claim was settled in 8 days and now I am looking for a new ebike and for sure I will stay with Velosure for my insurance they made all the difference to a very stressful situation 😳 thank you Paul and Velosure

One of the best experiences I have had with insurance. The truth is I don't trust insurance much, but Velosure changed my perspective regarding insurance, and this is one of the best to insure a cycle. It is important to comply with all the steps and requirements that they mention on their website so that it is a 10 experience as it was for me.

I recently took out insurance on my two bikes, and Velosure offered me extremely competitive quotes with excellent customer service, in particular Melanie and Michael. I hope I never have any reason to call Velosure again , but if I do, I know that I will be greeted by friendly people who are able to have a laugh while doing serious paperwork. I highly recommend Velosure for their customer service and policy pricing. Thanks to Michael's calculations, I now know I am covered if I manage to write off (up to) 32 Ferraris at once while riding my bike, I can ride carefree!

What a pleasure dealing with these guys. The professional and so efficient. Excellent service and highly recommended.

An absolute pleasure to deal with your wonderful staff.

Been using velosure for a number of years now and can only compliment them for outstanding customer service always. Was a pleasure dealing with Melanie most recently, helping me add another bike onto my policy. Thank you!

Went through my first ever claim and velosure and my agent Louwrens have been absolutly amazing . Always keeping me posted on where things were at , answering within a day or two and settling my claim fairly and adequatly , the monthly premium is fair and their service impecable , highly recommand to any one looking for a proffesionnal insurance company that will look after you and make you feel like you matter.

Great personalised service from Stuart at Velosure. Highly recommend.

Straightforward claims process for stolen bike. Helpful staff.

great service

THE BEST INSURANCE EXPERIENCE YOU WILL EVER HAVE...These guys all ride bikes, they love riding and they have empathy and care when yours get stolen. I had a bike stolen recently and they had a new one to me within weeks, no fuss no issues. Thanks Velosure. Their rider and race insurance is also great.

Melanie was incredibly helpful and professional in assisting me to update a policy and consolidate the 2 accounts that Velosure had created for me. A+

Velosure worked efficiently and with outstanding communication to process my claim. I recommend Velosure to anyone looking for a reliable, proactive bike insurer who has the clients best needs in mind.

Involved in a non-fault accident in Dec 2022. Velosure paid out $20k for bike in Jan 2023, recovered all the uninsured items and excess totalling $2.5k from the driver’s insurer for me, and reimbursed another $1k in medical expenses. I had one contact there who kept me up to date with the whole process. Couldn’t recommend Velosure more.

Excellent support and service to return the bike back onto the road.

Had a simple and easy claim experience on my recent crash (that did not involve any other vehicles). Happy with the service so far!

Melanie was fantastic. Assisting me with all aspects of confirming my policy….

Efficient, knowledgable, helpful. Coordinated whole repair including frame kept me and my mechanic up to date throughout the process definitely recommend 💪

Excellent support with our claim, really worth having. Big shoutout to Louwrens who patiently helped us through the process.

I initiated a claim in Nov-22 suspecting my carbon wheels were damaged after hitting a big unsealed section on the road. Louwrens had been really great and empathetic of my situation. He helped me in the claim process throughout and I received the claim in December. I am very satisfied with the company and the claim process.

the price is right. The service is great (thanks James!). And when I broke my frameset in a crash, they fully approved and processed the claim within a week. Highly recommended service.

I recently had the unfortunate experience of having my bike stolen, but thankfully, I had Velosure Insurance to help me through the process. Specifically, Louwrens who went above and beyond to make sure that my claim was handled efficiently and effectively. From the very beginning, Louwrens was incredibly responsive and professional. He guided me through the claims process, answering all of my questions and keeping me updated every step of the way. Even though it was a difficult situation, I felt confident that I was in good hands with Louwrens and the Velosure team. In the end, Velosure replaced my Riese and Muller Tinker with a brand new one, and I couldn't be happier with the outcome. Louwrens dedication to customer service and his willingness to go above and beyond to help his clients is truly exceptional. I highly recommend Velosure to anyone in need of insurance. Thank you, Louwrens, for your excellent assistance during this difficult time. Your hard work and commitment to your clients have not gone unnoticed. Sincerely, Adolfo

My Canyon Grail CF SL eTap was stolen and I loved that bike so much, i was distraught and reported the theft to police and my building manager, and then applied for my claim with Velosure. To be honest, the only individual who was empathetic towards what happened was Chloe from Velosure claims team. I very much appreciate the professional prompt service provided during the claim process and walking me through each step. I highly recommend Velosure.

Great service and follow-up!

My claim was well handled and fair outcome was achieved, my rep Stuart ticked all the boxes, getting me back on the road in good time and on a bike checked thoroughly fir damage.

Very easy to deal with and quick in provide responses when i had to claim a stolen bike.

Sensible

My claim was handled quickly and efficiently by Louwrens. They were very accommodating in any of my requests and prompt with the process.

My e-bike Cube 500 was stolen and I lodged the claim. In about one week Velosure offered a cash settlement that I accepted. I have to say that the service and the assistance provided by James of claim office have been good and professional. I will use Velosure for my new e-bike.

Absolutely first rate service. The team was was helpful and kept me updated throughout the claims process. Highly recommended!!

I have been unlucky enough to have had two bike claims in the last 2 years. I have found the claims process and communication excellent and a good outcome each time

Fantastic company, so polite and willing to do what I required to insure my new $10,000 E Bike, highly recommend them.

The claims team did a fantastic job of quickly and efficiently talking me through the claims process.

Melanie was so lovely to communicate with and sorted out my bike insurance quickly and easily. Very happy with Velosure’s service, thank you!

The personal interaction with Etienne proved to be both enjoyable and productive. Having experienced some frustration on line it was a delight to interact with someone knowledgeable and patient. Etienne gave me the information I needed in as simple a form as possible and answered my questions patiently and succinctly. He guided me through the insurance administration in such a way that I was not overwhelmed but understood the various elements of the insurance cover.The documents were emailed immediately and Etienne patiently checked each document as I downloaded it. This personal experience was rated 5 star and I intend to buy a second ebike which I will insure through Velosure based on my experience today.

Easy as! All questions were answered, everything was stream lined! Nicole at velosure worked wonders for me!

Next level customer service! Insurance claims are handled promptly and hassle free. 11/10

I have all three my bikes insured with Velosure. I’ve had two claims in the past four years and my experience was only positive.

Great pricing and cover. Claims process is very simple and staff and incredibly helpful.

Velosure are a great company to insure with. They have friendly and very responsive staff who listen to and take great care of their customers. Whilst their bike insurance product is not cheap, it is comprehensive.

Great Service From Velosure. Recently broke my frame and Velosure was straight on it as soon as I submitted the claim in, they never missed a beat. Highly recommend and I will be insuring my future bikes with them.

When I saw the damage to my near new bike I was crushed. Yes, I had bought insurance but I didn’t have much faith that it would be repaired without a fight, and certainly not to new condition. I am very pleased to say that my dealings with Velosure were terrific. Stuart helped me throughout the easy process and communication was excellent (if only I could say the same for my bike shop!). Bike repaint looks perfect and this was done through the carbon specialist Velosure organized. For the peace of mind I’d 100% recommend ensuring your bike with velosure.

Had a big crash and they got me back on the trail within a week. Quick response to my emails. Amazing customer service.

Excellent coverage, service and very responsive (make sure you cover yourself for liability). I have had cover for almost three years and unfortunately due to damage had to make a claim recently. The claim process was thorough, the team (particularly Stuart) were excellent to deal with and very cooperative in reaching a solution to a complex problem (due to my bike and sourcing parts). I have researched the market and would highly recommend Velosure and instantly selected them again for my new bike!

After a recent accident that totalled both derailleurs, and in the process ruined my frame that I had custom painted in green and gold for the Tokyo Paralympics. The team at Velosure really went above and beyond to make sure my bike would be fixed and ready to go before heading away for the biggest race of my life. In just over a week they had organised for my bike to be stripped and sent interstate for repairs. Each week I had an email updating me of the progress and time frame of when to expect the bike back. I really couldn't have asked for better communication from Mark, each step of the way I felt like I had as much info as possible. The bike is now back and looking brand new again, but most importantly, ready for me to race. Couldn't have asked for a better outcome, highly recommend these guys to anyone looking to insure their bikes, especially if they are that little bit special like mine is.

I have used Velosure for years and have always had a very professional and helpful response when submitting a claim. Fantastic pricing and great coverage from racing to training and theft. After insuring a bike for nearly 8 years it was written off and I received a payout for the depreciated value which basically covered the insurance premium costs over those 8years. Its total piece of mind knowing your favourite bike is safe and covered for only dollars a week.

The best insurance company for cyclists. Even Strava uses them in their insurance offering

Extremely happy with my coverage. Unfortunately drove my bike in the garage roof in a pretty stupid momently. Velosure got the bike assessed, replaced and ready to go within a week. The process to claim was simple ans the contact was fantasic. I never had to chase them up. They went above and beyond. Highly recommend their coverage as i never thought id be silly enough to damage a bike this way.

This is part of my workplace Hollard Insurance🙂

Hassle free. I had to make a claim after a crash at LeTape and they where very helpful. Highly recommend.