Insurance Claims Expert

‍Who we are

Velosure is Australia's leading bicycle insurance provider, since 2008. We're cycling enthusiasts who understand the unique needs of our community. Our mission is to provide great service and claims experiences for cyclists — as backed by our stellar customer reviews.

We believe that everything related to your bike insurance should be personal, from helping you choose the right cover to ensuring a professional, friendly, and swift claims process.

Our team

The Claims team at Velosure is the heart of our customer service experience. We're a group of cycling nuts who are passionate about providing the best possible service. Our team manages the entire claims journey, from initial contact to final resolution, ensuring that every interaction is handled with expertise, empathy, and efficiency.

Our team comprises diverse cycling enthusiasts, from competitive racers to weekend trail riders. This shared passion drives our commitment to excellent service for fellow cyclists. Learn more about us here.

As an Insurance Claims Expert, you'll be joining a team that combines deep cycling knowledge with insurance experience. You'll work closely with our Australia and New Zealand team, leveraging your technical claims expertise and bicycle knowledge to deliver superior outcomes for both Velosure and our customers. You'll be part of a supportive structure, working under the guidance of our AU Claims Leader, who will help you navigate the intricacies of our unique insurance niche and grow your career.

What you'll do

As an Insurance Claims Expert at Velosure, you'll be at the forefront of our customer-centric approach, managing the end-to-end claims process with a focus on great customer experience. Your role will involve:

• Orchestrating the entire claims journey from lodgement to settlement, providing empathetic support and clear guidance to customers throughout the process.
• Leveraging your cycling-specific network and knowledge to manage costs effectively and deliver optimal claim outcomes.
• Conducting thorough investigations and validations of reported claims, ensuring fair and accurate settlements within policy coverage limits.
• Identifying potential fraudulent claims and following established procedures to maintain the integrity of our services.
• Resolving complaints and disputes promptly and professionally, adhering to agreed service levels.
• Authorising claim payments within your delegated authority, ensuring compliance with policy guidelines, company procedures, and industry regulations.
• Collaborating with the Third Party recovery team by gathering effective information for successful recoveries.
• Contributing to the continuous improvement of our claims processes and customer experience.

Who you are

We're looking for someone who embodies the Velosure spirit – a blend of insurance professionalism and cycling passion. The ideal candidate will have:

• Proven experience in insurance claims management, preferably in a customer-facing role.
• A deep understanding of and enthusiasm for cycling culture and technology.
• Strong analytical and problem-solving skills, with the ability to make sound decisions under pressure.
• Excellent communication skills, both written and verbal, with the ability to explain complex information clearly.
• A customer-centric mindset and the ability to empathise with claimants in stressful situations.
• Attention to detail and the ability to maintain accurate electronic claim files.
• Familiarity with insurance policy guidelines, industry laws, and best practices.
• The ability to work independently while also contributing effectively to a team environment.
• A passion for continuous learning and staying updated on trends in both cycling and insurance.

Why Velosure?

Joining Velosure means becoming part of a unique team that combines professional expertise with a genuine passion for cycling. What sets us apart:

• The opportunity to work at the intersection of insurance and cycling.
• A collaborative environment where your cycling knowledge is valued as much as your insurance skills.
• The chance to make a real difference in people's lives by providing exceptional service during challenging times.
• A company culture that encourages innovation, continuous learning, and personal growth.
• The satisfaction of working with a team that's as enthusiastic about bikes as you are.

We're crafting a community of cyclists helping cyclists. If you're ready to combine your insurance expertise with your love for all things cycling — join us.