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Value of bike must be between $350 and $30,000
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You need to be older than 18 and younger than 85
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Submit a claim online for:

What to do when I need to claim?

We understand that it can be very stressful if you need to make a claim. Our claims team will be there to help guide you through the process and assist you when you need it most.
STEP 1
Do what you can to prevent any further loss, damage or cost
STEP 2
Report the incident or loss to the police if the event involves theft, attempted theft, malicious damage or impact
STEP 3
Report the incident as soon as possible by calling us on
1300 83 5678 or
+61 2 8074 7800.
STEP 4
Fill out the appropriate online claim form.
Bicycle claim
Travel claim

Our claims stats*

We're all cyclists and we've been paying out eligible claims to other cyclists for the past 12 years.

Theft -
less than

15%

Accidental Damage -
more than

80%

6%

Other

*Based on Velosure claims statistics from 1 Apr 2019 to 31 March 2020. Current as of 1 May 2020

Our claims team

We love what we do and we're just a phone call, email or live chat away. Every one of us has had to claim for one of our own bikes at some stage, so we know how important it is that the process is smooth, streamlined and speedy.

I ride a: Liv
Fav brand: Parlee
Years riding: 16
Fav race: Giro d'Italia

Dani

I ride a: Giant
Fav brand: Trek
Years riding: 11
Fav race: Cape Epic

Megs

I ride a: Specialized
Fav brand: Speedvagen
Years riding: 15
Fav race: UCI XCO

Johann

I ride a: Pinarello
Fav brand: Canyon
Years riding: 12
Fav race: Amstel Gold Race

Jarrod