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PO Box 19, Alderley, QLD, 4051

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(02) 8074 7800

Claims and Customer Service

(02) 8074 7800

Monday to Friday 8:30-19:00 (AEST)

customercare@velosure.com.au

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Chatbot Policy

This chatbot is powered by artificial intelligence (AI) and is designed to assist with queries and provide information based on the data it has been trained on. While it strives to provide accurate and relevant responses, it is important to note the following:

1. No Advice

The chatbot does not, and is not intended to, provide any advice or recommendations whatsoever. In the event that advice or any recommendation is invertedly provided, or any response is construed to amount to advice or a recommendation, please note that Velosure Pty Ltd does not accept any responsibility or liability for such advice or recommendation. For personalized advice, always consult a qualified professional.

2. Accuracy and Limitations

Although the chatbot aims to provide accurate information, the responses may not always be correct or up to date. The AI may misunderstand your query or generate incomplete, inaccurate, or outdated responses. Velosure does not guarantee the accuracy of any insurance quote, pricing, or cover of insurance terms and conditions provided by the chatbot.

3. No Liability

Velosure does not accept responsibility for the information, or any response, provided by the chatbot or any actions taken based on such information or response. Use of the chatbot is at your own discretion, and you assume all risks associated with relying on its responses.

4. Australia use only

The Velosure website, and this chatbot, are operated and intended for use only and exclusively in Australia. No information or response provided by the chatbot is appropriate, or intended to be made available, for use outside of Australia.

5. Privacy

Velosure is not responsible for the privacy practices of the creators of the chatbot. The chatbot may collect and process personal information based on your interactions. The creators of the chatbot may use this data to improve the chatbot's performance and for other purposes as described in their privacy policy. You should understand and review the privacy policy of the chatbot creator for more information on how your data is handled and stored.

By interacting with this chatbot, you acknowledge and accept these terms and limitations.

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Contact
PO Box 19, Alderley, QLD, 4051
Sales
(02) 8074 7800
Claims and Customer Service
(02) 8074 7800
Monday to Friday 8:30-19:30 (AEST)
customercare@velosure.com.au
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Duty to not misrepresent
All product information displayed on this website is subject to policy terms and conditions (including eligibility criteria, exclusions and limits). Any advice provided is general only and does not take into account your personal objectives, financial circumstances or needs. Your should carefully read the relevant Product Disclosure Statement (PDS) to ensure the product is right for you. A copy of each PDS is available on this website or by contacting us. A Target Market Determination (TMD) is available for *Bicycle Insurance and Cyclist Liability. The product issuer for bicycle insurance products (unless otherwise specified) is The Hollard Insurance Company Pty Ltd ABN 78 090 584 473, AFSL 241436 (Hollard). Velosure Pty Ltd ABN 81 151 706 697, AFSL 554438, distributes this insurance as an agent of Hollard, the insurer. Your use of this website is subject to the website terms and conditions.