How do I make changes to my policy?

Yes, you can contact our team on 02 8074 7800 to request any changes to your travel dates anytime before your travel starts.

You can cancel your policy within the cooling-off period (21 days of purchase and before you travel) for a full refund. If you need to cancel after the cooling-off period and you satisfy our eligibility conditions, premiums will be refunded pro-rata from the cancellation date.

Refunds are only possible if:

• You have not started your trip
• Have not claimed
• You are not planning to claim. 

When a policy cancellation has been accepted, we will process your refund within 15 business days.