Problems with documents

I haven’t received my Insurance Certificate in the mail

‍Please allow five business days for your insurance documents to arrive via mail. If you haven't received them by that time, please call us on 1300 VELOSURE (1300 83 5678) and we’ll see what the deal is. If you have arranged to have your documents sent via email, please make sure we have your correct email address. If they don't show up in your inbox, have a look in your spam folder. If they're not there either, best to call us on the number above.

‍I can’t open a PDF document.

If you are unable to open any PDF documents, please download the latest version of Adobe Acrobat Reader. Alternatively, please call us on 1300 VELOSURE (1300 83 5678) to request a paper copy of your documents to be posted to your address.

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