Velosure FAQ
Problems with documents
I haven’t received my Insurance Certificate
If you haven't received your documents, please call us on (02) 8074 7800 and we’ll see what the deal is. Please make sure we have your correct email address. If they don't show up in your inbox, have a look in your spam folder. If they're not there either, best to call us on the number above.
I can’t open a PDF document.
If you are unable to open any PDF documents, please download the latest version of Adobe Acrobat Reader. Alternatively, please call us on (02) 8074 7800.