Velosure FAQ

What is covered in the Snow Pack?

If you want coverage on the slopes, you will need to select the optional Snow Pack. When you are participating in winter sports, such as amateur skiing, snowboarding and sledding, on groomed terrain, marked slopes or trails that are maintained and monitored within ski resort boundaries, we’ll cover costs for the below:

  • Prepaid Costs: We’ll pay for non-refundable, prepaid ski lift passes, snow sport equipment, hire or tuition fees you can’t use due to injury or illness sustained during your trip.
  • Ski run closure: We’ll pay if you’re prevented from skiing at a pre-booked ski resort for more than 24 continuous hours during your trip due to insufficient snow or too much snow causing a total closure of the lift system.
  • Hiring replacement snow sports equipment: If your snow sports equipment is lost, delayed, or damaged during the trip, we’ll pay the necessary cost of hiring replacement equipment.

All claims must be supported by receipts. For payable limits, please refer to the PDS.